Refund & Returns Policy

Samakennel.ca – Refunds and Returns Policy

Explore Samakennel.ca’s comprehensive Refunds and Returns Policy for our dog training courses. Learn about eligibility, return process, and contact details.

we prioritize

your satisfaction

Effective Date: January 31, 2024

Thank you for choosing Samakennel.ca for your dog training needs. We are committed to providing high-quality services both online and in-person. In the unlikely event that you are not satisfied with your purchase, our Refunds and Returns Policy outlines the process, conditions, and timeframes for returns and refunds.

Changes to This Privacy Policy

We reserve the right to update or change our Privacy Policy at any time. Any such changes will be effective immediately upon posting on this page, without any further notice to you. We encourage you to periodically review this page for the latest information on our privacy practices.

1. Eligibility for Returns and Refunds:

  • Returns and refunds are applicable within 30 days from the date of purchase.
  • To be eligible, the product must be in its original condition, undamaged, and accompanied by the original receipt or proof of purchase.
  • In-person courses are subject to a case-by-case basis, and eligibility will depend on the specific course and circumstances.

2. Initiating a Return:

  • To initiate a return, please contact our customer support at Samakennel@gmail.com within the 30-day period.
  • Clearly state the reason for your return and provide relevant details.
  • Our customer support team will guide you through the return process.

3. Return Shipping:

  • Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.
  • For in-person courses, any associated travel or accommodation costs are the responsibility of the customer.

4. Refund Process:

  • Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.

5. Non-Refundable Items:

  • Certain items are non-refundable, including downloadable digital content, personalized courses, and services that have already been provided.

6. Contact Information:

  • For any questions or concerns regarding returns and refunds, you can contact our customer support at Samakennel@gmail.com.
  • Our P.O. address for returns is: Samakennel.ca P.O. Box V7P0C6

7. Modifications to the Policy:

  • Samakennel.ca reserves the right to modify this policy at any time. Any changes will be effective immediately upon posting on the website.

8. Fair Use Policy:

  • We strive to ensure fairness for both our customers and our business. Abuse of the return policy may result in restrictions or refusal of future services.

9. Cancellation Policy

To ensure the smooth operation of our classes and fairness to all participants, we require that customers notify us of any cancellations or rescheduling at least 12 hours before the start of their scheduled session.

10. Pet Owner Assignments and Communication:

  • Clients who are pet owners will have assignments to complete between sessions. These assignments involve performing exercises that we have taught to both the dog and the owner.
  • Clients are required to have the WhatsApp application for easier communication. They need to send videos of the training sessions and provide feedback through WhatsApp.
  • We offer 24/7 support to our clients. You can send us messages or call us anytime, and we will respond as soon as possible.

Key Points:

  1. Notification Requirement: Customers must inform us of any changes to their class attendance no later than 12 hours before the class is set to begin.
  2. No Refund for Late Cancellations: If a customer fails to provide the required 12-hour notice, the session will be deducted from their course package without the possibility of a refund for that session.
  3. How to Notify: Cancellations or rescheduling requests can be made via phone call to 0012367775186 .

By making a purchase on Samakennel.ca, you acknowledge and agree to abide by this Refunds and Returns Policy. We appreciate your trust in us and are committed to providing a positive experience for you and your furry friend. If you have any additional questions, please feel free to contact us.

Thank you for choosing Samakennel.ca!

Sincerely,

Samaneh S.

Dog trainer

Samakennel.ca